Thursday, April 23, 2009

Wiki Wild Wild Web

Collaboration is the essence of sustainability and growth through increasingly efficient means of combining both new and familiar relationships. At the center of this collaboration is the concept of community.

Both virtual and real-life communities thrive as an entity because a large input of resources from smaller units working together. The merger of human and technological collaboration has paved the road to a more efficient workplace as well as a new hybrid community with endless possibilities.

Because today’s growing markets love to collaborate, businesses need to adapt to their evolving customer base. The use of wiki’s is important in catering to this demand.

Progressive IT groups now create tools for users to solve IT problems of their own. They provide portal software and wikis to build web-based applications and offer advice in blog posts, how-to forums and podcasts.

Social media not only expedite the help process for customers, they also allow the IT staff to devote time to larger projects instead of the repeated, mundane tasks. Wiki-technology is built upon and advances because of collaboration.

Companies can tap into their customers’ talents by providing wiki-based FAQ’s that build off similar responses and best solutions. Customers feel involved and thus innovative in their use of wiki’s.

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